The company, in the last two years, has been undergoing an intense transformation. The Kinesis project has centralized these initiatives so that DPC positions itself as a more strategic, technological, and innovative company, paying attention to the evolution of the market, to the current and future trends and needs of its clients.

This project brings 15 work fronts that propose structuring actions in terms of people, processes, and technologies. Standing at the top, and permeating all the other fronts, stands the client-centricity, indicating that all actions should focus on the client's experience and satisfaction.

The implementation of the Customer Care area, which is ahead of the main initiatives that put the client at the center of the business, is the materialization of this commitment. The sector acts as a complementary area to the operational and routine service, with an eye on client strategies, proposing specific solutions that contribute to their business growth.

Another objective is to strengthen HR, recognized by DPC as a strategic support for achieving results. New hires, restructuring programs of attraction, retention, training and development of teams and leaders have been intensified in recent months.

All the movements are supported by investments in technology, especially in the development of company-owned and customized systems that support the internal actions, bringing more efficiency and agility to the daily routine.

These and other steps are already starting to be reflected in the quality of the service provided, in the presence of the company in more strategic moments of the clients' life cycle, and, therefore, in the achieved results.

DPC’s DNA

Even though the tone is one of change, Pinho reinforces that the company wishes to continue to be recognized for its ethics, excellence and commitment to the client, values that are in the DPC’s DNA, contributing to its clients’s business, to the evolution of the accounting market and for the development of Brazil.

For the second time, the company's anniversary period has coincided with a critical phase of the pandemic, in which, once again, the teams had to be replaced to work home-based. The technological preparation to operate under these conditions, the result of consistent investments in recent years, has been a decisive factor in maintaining the level of service quality.

DPC understands that has a key role in the operation of clients' businesses, whether in their payrolls closing, balance sheets and financial statements, but also in decision making, such as mergers and acquisitions.